Chelsea Peers Caroline

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Activity overview

Latest activity by Chelsea Peers Caroline
  • Chelsea Peers Caroline created an article,

    Can I change the shipping service on my order?

    We are sorry but we cannot change the shipping service you have already selected on your order. The only option we may be able to assist you with is to cancel your order so that you can place a new...

  • Chelsea Peers Caroline created an article,

    Gift Boxes, Gift Cards & Gift Receipts

    Gift Boxes & Gift Card Personalised MessagesWe are working really hard on introducing our new exciting range of gift boxes and gift cards where you can write a personalised message and we can't wai...

  • Chelsea Peers Caroline created an article,

    How do I track my order?

    Tracking your order is simple. You will receive an email with your tracking number as soon as your order is fulfilled, sometimes you may need to allow 24 hours before the tracking goes live. This e...

  • Chelsea Peers Caroline created an article,

    Why did my discount code not work?

    The most common reason is that it is likely that your discount code has expired, or the item you're trying to use it on is already discounted, as some codes do not work on sale items as they are al...

  • Chelsea Peers Caroline created an article,

    What should I do if my order shows as delivered but I haven't received it?

    If you have received an email or notification that your order has been delivered we recommend checking with your neighbours to see if they accepted your delivery on your behalf as well as around yo...

  • Chelsea Peers Caroline created an article,

    How do I know what size to order?

    Our size guide is available on every product page making it super easy to find out what size would be the best for you. This includes the key measurements for each size and even a how to measure di...

  • Chelsea Peers Caroline created an article,

    Can I return an item for an exchange instead of a refund?

    We no longer offer exchanges, if a different style or size is required, we will need to ask you to send the original item back for a refund and place a new order as desired within 28 days of receiv...

  • Chelsea Peers Caroline created an article,

    Can I change my delivery address?

    We have a limited window whereby we may be able to make some changes to your order so please do let us know as soon as possible and we will try our very best. Please do make sure that you are 100% ...

  • Chelsea Peers Caroline created an article,

    Can I cancel my order?

    Our warehouse team look forward to receiving your order and will immediately prepare it once it has been processed. There is no option for the customer to cancel manually, we can't make any guarant...

  • Chelsea Peers Caroline created an article,

    Can I change or amend an item on my order?

    Our warehouse team look forward to receiving your order and will immediately prepare it once it has been processed. We are sorry we cannot change or amend your order once it has been placed. We may...