European returns are covered by the customer, unless agreed otherwise with customer services. Please either enclose a note with your order, or write your order number on the outside of the box as our warehouse will need this information as well as the words 'Returned Goods' to avoid any customs delays. Please choose a tracked shipping method and keep your proof of delivery until you receive your refund. Our customer service team will be able to assist you with all your enquiries.
Any refunds due will be in accordance with the price the customer initially paid.
Any unwanted items you do have 28 Days from the arrival of your order to be returned. Unwanted items must be returned in the original unworn, unwashed condition, with all tickets, labels, hygiene stickers and tags still attached.
All returned goods will be processed by upon arrival at our warehouse, we reserve the right to refuse refunds if the guidelines are not met.
Please see our returns address below:
ActiveAnts Hoeschstraße 20,
If you have any questions please get in touch with our customer services team who will be always happy to assist you at firstname.lastname@example.org