Why has my order been returned to Chelsea Peers?

If your order is showing as being 'Returned to sender' by one of our delivery partners, it’s likely to be for one of the following reasons:

• The parcel was refused.
• Our delivery partner was unable to access the address after several attempts. 
• Your delivery address was incomplete.
• Your order was not collected from the pick-up point within the specified time frame.

We’re so sorry this has happened to your order. As soon as it arrives back at our warehouse we will process a refund for you as we cannot re-ship your order. If you’d still like your order we recommend placing a new order to a delivery address that is easily accessible to our delivery partners. Please allow up to 10 working days for your order to arrive back at our warehouse.

If you have any questions please get in touch with our customer services team who will be always happy to assist you at [e-mail]