If there is no one available at your home to receive your delivery, our courier will attempt a delivery and should leave an 'attempted delivery' card and or send you an email notification confirming the status of your delivery. They may also leave your delivery in a secure or safe place and you will be notified that your order has been delivered in this circumstance, some of our couriers will upload an image against your tracking information so please do check.
If they find that there is no suitable safe place for your delivery to be left, the courier will leave a card instructing you on the options of how to arrange for your goods to be redelivered. Please note if you select to have your delivery re-directed to a collection point this can at times add an additional 3-5 working days to your expected delivery date.
In some occasions you may experience that your parcel hasn’t arrived and there is no card posted through the door. If this has happened, please contact the courier as soon as possible with your tracking number to rearrange delivery at your earliest convenience in order to avoid your parcel being returned back to us. You can contact them through your tracking on live chat and by phone, and you may well be able through your tracking to re-arrange your delivery.
If you have any questions or are experiencing some difficulties please do contact our customer services team at firstname.lastname@example.org.