We do monitor the number of returns made by customers and continued returns will be flagged. We may at our discretion close your account and future orders may be refused.
All returned goods will be processed by us upon arrival at our warehouse, we reserve the right to refuse refunds if the guidelines mentioned below are not met.
Where items are returned to us outside of our 28 days returns policy, we reserve the right to issue a voucher or to return the item(s) back to you. For any item(s) received which are faulty or incorrect we will not charge for the return of your parcel.
HOW DO I RETURN MY ORDER?
- Enter your order number (eg 12345) & email address.
- You do not need to have an account to process your return.
- Select the item(s) you are returning & why.
- Once you have completed your on-line return you will be emailed a QR code, which you can present to the post office to scan when you drop off your return.
- We have gone paperless so there is no need to enclose any paperwork with your return. Your shipping label will have all the details we will need to process your return and refund.
- Items must be returned in their original unworn, unwashed condition with all labels, hygiene stickers and tags attached to qualify for a full refund.
- Slippers & accessories should be returned in their original packaging.
- Where swimwear or underwear are protected with hygiene seals, we ask that you take reasonable care by not removing these.
- If your order contained a promotional gift, the gift must be included with the return of any related items you purchased that qualified for this gift, the only exclusion will be beauty samples.
CAN I RETURN MULTIPLE ORDERS IN THE SAME PARCEL?
HOW WILL I KNOW I HAVE BEEN REFUNDED?
IS MY DELIVERY CHARGE REFUNDED?
- Your delivery charge will be refunded in some circumstances.
- If you have received a faulty or incorrect item(s) and you have already processed your return please make sure you contact our customer services team with images.
- We will require images of the faulty or incorrect items you have returned to ensure you are refunded for your shipping.
CAN I RETURN A GIFT?
- If you wish to return an item which has been gifted to you and you don’t know the order details to process the return, you will need to request permission from the gift giver.
- Refunds can only be made to the original method of payment used to purchase your order.